Delivery Information

Payment methods
We accept credit card (Visa, MasterCard, Visa Electron and Switch/Maestro), Cheques, Postal Orders and Bank Transfers. All card payments are processed by Sagepay, formerly known as Protx using Verified by Visa and MasterCard Securecode.



Tax/VAT
Payment for products and delivery services is to be made in pounds Sterling. All prices shown on the website for both products and delivery services are inclusive of any applicable UK VAT, however if you select a product, two prices are displayed, the including VAT price and the excluding VAT price.

For non EU residents (i.e. USA, Australia/NZ, Asia, Middle-East etc) both the products and the delivery service will be zero-rated, with no UK VAT chargeable on either. VAT is automatically removed upon checkout. Alternatively if you create a user account and login, EX TAX/VAT pricing will automatically display.

Ordering
Order Online: Simply use this website to make a payment using your credit card/debit card. Remember, we utilise secure server and encryption technology so your personal details are safe.
Order via Email: Simply email us via our contact page. Please include which item/s you would like to order and your full address details.
Order by Phone: Simply call our order processing department on +44 (0)20 7183 1582 with your Credit or Debit Card to hand. You can the talk to one of our highly trained Sales Consultants who will guide you through the process.

Delivery
Once we are in receipt of your order you will be issued an email or we will contact you via telephone confirming stock availability and an estimated delivery/dispatch date for your goods. The vast majority of our goods are dispatched same day or within 24 working hours from receipt or your order.  

As well as delivering in the UK we also ship worldwide. All goods sent outside the UK mainland are sent via a dedicated courier delivery service which usually takes approx 2-5 days . Delivery costs to countries outside the UK mainland may vary depending on destination and size/weight of parcels.

For large orders (such as body parts, bumpers, engine hoods, wheel rims, wheel sets etc), oversized/overweight packages and high value orders, international delivery cost may slightly vary depending on the destination and volumetric weight of your order. We will contact you via email once the order is placed to inform you of such costs and any shipment surcharge will be charged upon despatch. Alternatively please contact us for a shipping quote and available options.

UK Postage
Small packages are sent using Royal Mail parcel post. Larger and higher value orders are sent via courier (either UPS or DPD). All orders are fully insured and most will require a signature on delivery.

International Postage / Shipping Rates
International orders that are too large (over 2kg)/or of high value for Airmail will be sent via courier. Items such as bodypart, bumpers, grilles, bonnets, spoilers, side step kits, wheels, heavier accessories/parts etc are classed as oversized items and will only be shipped via courier and a surcharge will apply. Shipping charges will be calculated once your order has been packed and shipped. This enables us to accurately calculate your shipping charges based upon the weight and destination of your parcel. Payment for the shipping charge is not taken until dispatch.

Product Availability
A lot of the products you see displayed on our website are held in stock in our warehouse in the UK and are usually dispatched same day or within 24 working hours from receipt or your order, all other items not in stock will be ordered direct from the manufacturer/importer. 

Items held in stock with the manufacturer/importer are usually delivered to us within 1-3 working days from receipt or your order. All items which are out of stock at our warehouse and are out of stock with the manufacturer/importer usually take between 1-3 weeks on average to arrive from the manufacturer /importer. Some special made to order parts can take between 3-6 weeks to manufacturer, should this be the case you will be notified on your estimated delivery/dispatch date.

 

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